CUSTOM ERP SUPPORT
We help you in everything you need to transform your company
What do we do?
Our Functional Support service aims to support the correct and efficient use of the ERP, as well as the resolution of operational doubts about the functionality of the system with respect to the installed base.
This help is provided through the structure of Service Desk and Functional Support to end users, to resolve operational concerns of the features that are presented and channel the incidents for resolution.
How can we help your company?
We carry out a continuous follow-up of the incidents, assigning exclusive personnel to them, in such a way that we assure that at the moment of approaching the resolution the knowledge is not derived, as it happens in occasions in which the support service is carried out in an impersonal way.
Waht is the scope of our services?
Consultations
Functional incidents
It includes the analysis and solution of all the errors produced in the system due to the parameters or processes defined during the implementation. If necessary, we provide the support required to perform activities that correct users’ operational errors more quickly.
Technical incidents
This type of incidences includes the solution and correction of problems originated by technical errors of the system, whose solution must be done through the development tools of the ERP.
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