Our Functional Support service aims to support the correct and efficient use of the ERP, as well as the resolution of operational doubts about the functionality of the system with respect to the installed base.
This help is provided through the structure of Service Desk and Functional Support to end users, to resolve operational concerns of the features that are presented and channel the incidents for resolution.
How can we help your company?
We carry out a continuous follow-up of the incidents, assigning exclusive personnel to them, in such a way that we assure that at the moment of approaching the resolution the knowledge is not derived, as it happens in occasions in which the support service is carried out in an impersonal way.
Our support service includes different assistance
We have a team of experts with years of experience who will use their knowledge to answer questions about the operation of the software, parameter configuration and installation or reinstallation of the ERP.
It includes the analysis and solution of all the errors produced in the system due to the parameters or processes defined during the implementation. If necessary, we provide the support required to perform activities that correct users’ operational errors more quickly.
This type of incidences includes the solution and correction of problems originated by technical errors of the system, whose solution must be done through the development tools of the ERP.
Ask us all the questions you have and we will guide you to offer the best solution. In addition, we are always available to give you support and maintenance, both at a functional and technical level.