Microsoft Dynamics CRM

The complete CRM software, fully integrated with your ERP

The complete CRM software, fully integrated with your ERP

Digitize your business!

Harness the full potential in one tool

Microsoft Dynamics CRM increases the effectiveness of the necessary marketing, sales and customer service actions. Work with a simple and flexible solution and take advantage of the full potential of your business’ customer database.

Microsoft Dynamics CRM is now distributed in Microsoft Dynamics 365 Sales, Microsoft Dynamics 365 Marketing and Microsoft Dynamics 365 Customer Service. Three solutions fully integrated with each other and with your ERP, to get all the potential of your business. Manage customer relationships, drive sales, manage marketing campaigns, leverage business intelligence to make decisions, locally or from the cloud. Take your business where you need it!

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Dynamics 365 Sales

  • Manage your company’s sales team with innovative solutions specially designed to drive your business transformation.
  • Reduces sales times and improves profitability by leveraging information and predicting behavior.
  • Manage your customers more effectively. Store all the information you need, visualize the interactions, personalize the communication.
  • Get reports that provide a total vision of your business, allowing you to predict behaviors and actions. Configure the information you want to see, combine data and get the full potential of valuable information.

Dynamics 365 Marketing

  • Manage any marketing campaign for your business: emailing, events, telemarketing, etc.
  • It uses tools specifically designed for segmentation, flexible and powerful.
  • Automates marketing processes, generates email templates, dynamic forms, etc.
  • Carry out surveys and feedback forms to your clients and evaluate through reports the results of the campaigns.

Dynamics 365 Customer Service

  • Customize customer service in your business: pre-sales, post-sales actions or different contact channels.
  • It uses tools specifically designed to provide the right information at the right time. 
  • Assign work queues according to the profiles of your clients and the typology of cases. Use AI knowledge to solve cases more effectively and proactively.
  • Program all the resources you need and offer a quality service to customers, optimizing costs and resources. Fully integrated with other applications such as Customer Portal, Technician Management, etc.

Want to see how it works?

Request a free demo! Take an interactive tour of the product and discover all the benefits of this solution.


We want to help you!

Are you ready for your big change?

At Emiral we know that each business has specific needs, which is why we adapt to each company through our specialized consulting service. We support your business, offering different business solutions designed specifically for you.

It’s time to transform your business. Digitize your business and take the easy way to success!