Totto expands functionality to reach customers efficiently and effectively

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The brand is present in more than 45 countries in Latin America, Europe, the Middle East and Africa.

Desde hace varios años Microsoft Dynamics AX es la solución de gestión empresarial elegida por Totto. La evolución natural del negocio y la necesidad de dar un servicio a los clientes eficiente y de máxima calidad ha sido el motivo para dar el salto a nuevas integraciones, modificaciones y personalizaciones sobre este ERP.

Emiral ha implementado dos nuevas funcionalidades, que se suman a las que ya tenía la compañía: gestión logística y pool de correos.

“At Totto we work with Microsoft AX. Our market, its evolution and the needs to work with our customers efficiently and effectively, means that we have had to make developments, integrations, modifications and customisations to our ERP”
Carlos Martínez
Managing Director of Totto Spain

Two new functionalities: logistics management and mail pooling

Totto needed to integrate several well-known logistics operators in order to print their labels directly in the warehouses of the backpack distribution company and thus avoid relabelling the goods when they arrived at their bases.

As for the mailing pool, the development was done to facilitate the sending of information and documentation (delivery notes, invoices, etc.) to their customers. With the help of Emiral, a mailing pool system was developed in which, for each customer and for each type of document, the mailing addresses to which it should be sent were configured. These mailings can even be configured automatically from time to time or even send all the documents in the same email.

“Hemos conseguido reducir los tiempos de entrega de nuestros productos a nuestros clientes eliminando el reetiquetado de las agencias de transporte. Además, hemos conseguido tener informado al cliente constantemente sobre sus pedidos e incluimos documentación como facturas y albaranes”

Carlos Martínez
Managing Director of Totto Spain

On this path Totto has chosen Emiral

The work of the technology consultancy company focuses on providing technical support, training for the internal team of the marketing company, resolving any incidents that may arise on a day-to-day basis, and consultancy to propose improvements.

The company highlights Emiral’s professionalism, attention and the speed with which it adapts to the needs required at all times.

“Looking to the future, we are turning all evolutionary efforts within the company towards solutions to connect our systems with external systems.”

Carlos Martínez
Managing Director of Totto Spain

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