In all companies, regardless of the sector in which they operate, the delivery of goods is one of the most important moments because it is what the customer values most. No matter how good the quality of the product and the service offered, if the transport company makes a mistake, such as a delay in delivery or defects in the package, the customer’s bad perception does not fall on the carrier but on the company from which the purchase was made.
Faced with this risk, order status information has become an essential link in the value chain of a product. On many occasions, when the customer feels attended to and informed, empathy takes precedence over incomprehension. For this reason, more and more companies are opting to send messages to mobile phones or notifications via an app to inform about the location of the package.
Logistics, key to companies’ costs and profitability
The term logistics refers to all those operations that allow a product to reach the consumer in due time and form – and at the lowest possible cost. They are mainly operations of storage, transport and distribution of the goods in the market.
As one of the factors that has the greatest impact on a company’s costs and also on its profitability, it is logical for companies to look for solutions that guarantee the correct planning and management of the operations that form part of the logistics process. In this sense, the connector designed by Emiral to integrate Sage X3 with the main transport services makes it possible to automate labelling tasks in the warehouse and eliminate the double process that is carried out with transport operators, as the goods can leave the facilities ready to be sent to customers with the carrier’s own labelling.
Integration of Sage X3 with transport services
This image shows the flow that the integration follows. From a delivery document, the shipment is registered with the carrier, the label is generated and the shipment is dispatched.
Benefits of integrating Sage X3 with logistics operators’ APIs
The following benefits are achieved with this tool:
- Reduces the administrative burden
- Optimisation of workflows
- Reduction of time and errors
- Avoid duplication of data
- Increases productivity
- Control over shipments of goods
Visual process of Sage X3 integration with logistics operators
Through this visual process, the workflow that the user would perform is explained.
The first step, once a new carrier is integrated, is to configure the data.
In this window you configure all the access data of the carrier, as well as the functionality to which it belongs, the user, the password and the url to which it will connect. You can also decide whether all the labels of this particular carrier will be printed automatically.
Finally, the services and products that the carrier incorporates are defined.
Once the configuration is done, the carriers’ tariffs are imported so that the costs for each delivery can be calculated automatically.
As for the generation of labels, there are two procedures: the first is directly via the deliveries. You access the delivery for which you want to generate the label, and the system automatically takes the corresponding data, the carrier and the cost conditions, and generates the label. If the auto print check is active, the label is also printed in the carrier’s own format.
Another way to generate the label is from the transport labels window, where all the labels that have been generated with the delivery data appear. From here you can validate the label, delete or reprint it.
And this is the example of the label that has been generated with the carrier DHL, with its own format.
Video of the integration of logistics operators with Sage X3
You can see an example of the integration of logistics operators in the following video on our YouTube channel (in spanish):
Next, we present the case study of the Totto company.
Totto case study
The brand, specialised in the marketing and distribution of backpacks, suitcases and accessories in more than 45 countries, has managed to integrate several logistics operators through one of the functionalities offered, in this case, the Microsoft Dynamics AX software. In this way, they now print the shipping labels directly in the warehouses, in the format of each transport company, thus saving re-labelling time. This translates into a better quality of service for the customer by speeding up delivery times.
Do you want to integrate your ERP with logistics operators?
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