Few are the companies that do not need to have a technical service to deal with incidents that arise with customers. From household appliances, through air conditioning, energy installations, computer equipment. For all this, it is necessary to have a team in charge of giving support. The daily tasks carried out by these teams are not easy at all, especially if it is done manually. To optimize their work, avoid wasting time on repetitive tasks, and above all, to avoid any error that harms customers (and therefore the company's reputation), process automation is the solution for these companies. .
Poor technical service affects the image of the company
The after-sales service has more and more weight within companies, especially in those sectors where permanent contact with customers is required, such as maintenance services for computer systems, elevators, air conditioning, among others.
Depending on how the technical repair service has been carried out, the client will decide whether to maintain his relationship with the company or, on the contrary, disappointment leads him to look for an alternative. This function on the part of the technical service is so important that it can jeopardize the image and reputation of the company, no matter how good the quality of its products is.
In addition to the service offered by the staff, it is important that the client visualizes the professionalism of the company through a quality service, such as sending documentation virtually, the ease of contacting the company, having up-to-date information on everything the repair process, etc.
Benefits of automation in technical service companies
Companies that have taken the step of automating the technical service area soon begin to perceive its benefits. Some of them are:
- Coordination of the technical team from the same application.
- Follow-up of notifications in real time.
- Geolocation of technicians, which allows them to react quickly if a professional has a mishap that prevents them from going to the client's location on time.
- Management of contracts and invoices. In this way, on the one hand, unnecessary waste of paper is avoided and, on the other, management is streamlined, since the client signs digitally and it is saved directly to the company's files, avoiding frequent loss of documentation.
- Control of materials. A control of the materials is carried out so that there is never a stock break in the event of a poor forecast.
- Registration of work reports.
- Control of customer maintenance contracts (dates of registrations, cancellations, etc.) so that customers receive a visit from the technician when appropriate, without the need for them to be alerted.
- Planning of technical assistance.
SAT software to automate technical service
For those companies that want to be more competitive, in addition to improving productivity, reducing unnecessary work times and reinforcing their corporate image, Emiral has developed a specific software for SAT.
This software allows companies to automate processes, such as the management of work orders; the planning, management and reception of material used in the technical service; direct access to all real-time information related to customer maintenance and repairs. In addition, this software integrates with the company's ERP, so that a large investment of time and effort is not necessary for its implementation.
This solution designed by Emiral, in a responsive format so that it is visible both on mobile phones and on tablets and computers, allows technicians to access all the information from any device and anywhere. This way they will be able to record their work quickly and easily.
It is the solution for those technical service and maintenance companies that seek to accelerate their growth by automating processes. The results are appreciated in a short time.
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